Top Queries

Not only are our vouchers delivered instantly, they are also very easy to redeem. A voucher that can be used at a store simply needs to be presented at the cash counter at the time of billing. The voucher amount is adjusted and the remaining amount of the bill, if any, will need to be paid in cash/card. Please note that these are one-time use vouchers. To make the most of it, try using vouchers if the billing value is equal to or more than the voucher amount.

For online redemptions, please visit the home page and check the steps of redemption.

The validity of each Gift Voucher varies from brand to brand and can be between 3 months to 12 months. For the exact validity, please refer to your Voucher Email or SMS.

Simply log on to Contact Us page and enter your voucher number in the I WANT TO CHECK MY VOUCHER STATUS section. You will be able to see the voucher details like balance and expiry date; and in some cases the consumption details too.

We have you covered here! Simply chat with our virtual assistant Ema to get your vouchers resent instantly.

Unfortunately, these are non-returnable vouchers.

That can happen occasionally due to network issues. Here is what you can do –
1.Check if you have received the voucher email. This can go to your junk/spam mailbox too.
2.If yes, It’s fairly easy. Go to Contact Us page and to resend your Vouchers instantly. 
3.If the vouchers are not on email, please wait for an hour after you have processed your order and follow the steps above. If you do not

Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the outlet locator section of the brand page. What’s more! You can also forward the address and phone number of the outlet to your email ID and phone number. You can watch a small video at www.gftr.it/9lm to check how to locate the nearest outlets.

Do not worry! Simply call us at 1800-103-3314 and we will resolve it for you.

There are a few quick self-help checks that you should look at –

• Are you following the correct redemption process? Check for the correct redemption steps at the brand page.
• If the steps are correct and the error is invalid voucher code, please reach out to the helpline number of the brand.

Please reach out to the helpline number of the brand.

It varies from brand to brand. While brands like Amazon, Flipkart, Myntra etc. are only accepted online, other brands like Croma and prestige can be used both online and at a store. Please visit the brand page for exact details.

All our vouchers are one-time use vouchers. Please refer to the terms and conditions on the brand page.

The catalogue is dynamic, and brand/denominations are available on the website basis the availability of inventory. While we try our best to ensure stock availability, in the event you don’t find a voucher denomination of your choice, we advise you to wait for a while and try again.

That is the beauty of our vouchers. The one thing that no one forgets when they go out is their phones and these instant vouchers are always handy with you in your SMS. Since there is no need to carry any additional physical gift card, no physical voucher is issued.

The validity of each Gift Voucher varies from brand to brand and can be between 2 months to 12 months. For the exact validity, please refer to your Voucher Email or SMS.

Each brand will have it’s own terms & conditions. Please visit the brand page on our website and click on the “Terms & Conditions” button for a details list of T&Cs. Also, read the important instructions for each brand on our brand pages.

This varies from brand to brand. Please visit the brand page  for exact details.

This essentially means that your transactions are following a pattern that are not in line with our internal risk assessment. Please reach out to us on Contact Number to resolve your issue. We regret the inconvenience.

Do not worry! Your money is safe. In such instances, the orders are usually processed within 24 hours. If we have received the amount and the order does not get processed, the amount is reversed back to your account within 3-5 working days.